POLICIEs

Final class schedules will depend upon total registrations. In some cases a class may be cancelled, consolidated, or otherwise modified.

For cancellation requests made after the start of the session, classes prior to the cancellation notice will be charged at a custom schedule rate. The refund amount will be determined according to how many unattended paid classes remain at the time of the notice of cancellation. The greater of $20 or 20% of the refund will be deducted from the refund amount for administration and rescheduling fees. All partial registration refunds will be made to the original payment method.

Students registered for private, semi-private, or special group classes are responsible for managing their registrations through their online student account.

Cancellations, rescheduling, and make-up credits must be handled by following the steps outlined on the Student How-To page. Cancellation eligibility, credit issuance, and rescheduling options depend on the type of class and the notice provided before the scheduled start time.

Failure to follow the cancellation process described on the Student How-To page may result in forfeiture of the lesson or credit.

Students may cancel their own classes using the self-service options available through their student account.

Personal cancellations must be completed according to the instructions provided on the Student How-To page, which explains how to cancel:

• Group classes
• Private and semi-private lessons
• Camps and special programs

All cancellations are subject to the applicable notice requirements. Tennis on the Lake staff are unable to override cancellations that do not meet the required notice period.

Required notice for class cancellations varies by program type and is strictly enforced.

Students are responsible for reviewing and adhering to the cancellation notice requirements detailed on the Student How-To page. Cancellations made outside of the allowed notice window may result in loss of the class and/or lesson credit.

It is the student’s responsibility to confirm cancellations have been successfully completed within their account prior to the class start time.